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Call Centre and Social Media Assistant (Irish Speaker)

We are currently recruiting for a Call Centre & Social Media Assistant to join our excellent Customer Care team. This person will be responsible for ensuring that the needs of customers are satisfied and will be tasked with promoting excellent customer care throughout the Company and handling inquiries from customers via phone, social media, email and post.

We are looking for a confident and diplomatic communicator, with an empathetic and courteous manner, who enjoys helping people. The ideal candidate will have a strong ethos of teamwork, and will have strong time management and organisational skills.

Essential:

  • Excellent communication skills, verbal and written
  • Minimum 1 Year customer care experience
  • Leaving certificate: Minimum of 6 passes
  • Must Speak Fluent Irish

Some of our great benefits include:

  • Progressive 5 year pay scale
  • Onsite gym
  • Free travel on Go-Ahead Ireland network
  • Cycle to work scheme
  • Life Assurance
  • Employee Assistance Scheme

Position Type: Permanent, Full-Time

Salary: €25,000 per annum

How to apply
If you think that this position is for you, then please email a copy of your CV and a cover letter to careers@goaheadireland.ie stating “Call Centre and Social Media Assistant (Irish Speaker)” in the subject line. We look forward to hearing from you!

Closing Date: 13th October 2019

Key Safety Responsibilities:

To act in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation as well as any clients and visitors.

Ensure that you and any guests to any company premises understand emergency and evacuation arrangements.

Ensure your working environment is maintained in a safe and tidy condition.  To act proactively in identifying and any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels.

Ensure adherence to all relevant company and Go-Ahead group company policies and procedures.