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Claims Administrator

Title: Claims Administrator       

Reporting to: Claims Manager

Key Duties / Responsibilities:

  • Logging and tracking of all incidents and third party claims
  • Handling an assigned workload of claims
  • Assisting the Claims Manager in the carrying out their day-to-day responsibilities
  • Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA’s
  • Liaise with all relevant departments where required
  • Aim to reduce costs and expenses involved in claims and investigations
  • Ensure appropriate action is taken in timely manner
  • Review CCTV footage related to accidents and third party claims

Essential Criteria:

  • A minimum of two years claims handling.
  • Customer-focused and ability to agree ‘win-win’ situations.
  • Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) & motor legislation.
  • Methodical & structured approach to work demonstrating good problem-solving skills.
  • Excellent negotiation and decision-making skills.
  • Ability to work on own initiative.
  • Flexible with the ability to manage and prioritise.
  • Excellent communication & telephone skills
  • The ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.

To apply for this position, please send a copy of your CV and Cover Letter to with Claims Administrator in the subject line.