Engagement Officer

Go-Ahead Ireland are recruiting for an Engagement Officer.


This role reports to the Customer Relationship Manager and will actively deliver on the company strategy for external community engagement. The main aims of the role are to work closely with the communities we serve through activities and campaigns with schools, local community groups, accessibility groups and Dublin GAA. The role is an ambassador role for Go-Ahead Ireland, delivering the company strategy for engagement in the communities we serve.

Key Responsibilities and tasks

  • Actively deliver on the Company’s external communication plans to all stakeholders, whilst ensuring that the Vision, Beliefs and Attitudes and Company Strategy set out by the Managing Director, are at the core of all activity.
  • Work to ensure that all external stakeholder planned activities are aligned to the strategy and vision, beliefs and attitudes.
  • Create and deliver engagement activities whilst always looking for ways to actively improve internal practices and external stakeholder engagement.,
  • To foster and maintain existing relationships with key stakeholders, including Dublin GAA, local organisations, disability groups and charities Go-Ahead Ireland are associated with. This includes assisting the Customer Relationship Manager in building new and strengthening existing relationships with Community Centres and Disability and User Groups, along the Go-Ahead Ireland network, to gain insights and feedback on suggested improvements for these customers.
  • To develop and manage projects throughout the year, involving other colleagues from around the business as well as vendors and the NTA. This will include championing the importance of public transport and the impact anti-social behaviour has on the community and the services that Go-Ahead Ireland operate.  
  • To actively deliver Company communication and engagement plans effectively to all relevant stakeholders.
  • Engage with the community on the expected changes in relation to Go-Ahead Ireland’s services in line with Bus Connects for the implementations that Go-Ahead Ireland are involved with. Use these insights to understand any perceived and actual barriers that may be facing all potential customers of our services, and work with the relevant internal managers and NTA to mitigate these barriers, such as the hosting visits to community centres, etc to talk with customers, promoting the Travel Assistance Scheme, etc.
  • Work closely with Dublin GAA to deliver on community projects, whilst raising the Go-Ahead Ireland brand.
  • Support in managing the CSR activities of the business and charity partnerships.
  • To identify via a variety of methods (conversations, interactive data capture, surveys and focus groups etc) the barriers to the local community in engaging with Go-Ahead Ireland and to instigate learnings from this research to affect change within the organisation and remove barriers.

Knowledge and Skills


  • Experience of working in community engagement and outreach projects.
  • Experience of creating and delivering events with demonstrable experience of a hands-on approach.
  • Experience of working closely with internal and external stakeholders.
  • Good attention to detail.
  • Experience of Microsoft Word, Excel and Powerpoint.
  • Excellent organisational and administrational skills.
  • Ability to liaise and work with key stakeholders.
  • Ability to work under own initiative or under instruction.
  • Good communication skills both written and verbal.
  • Ability to work to deadlines.
  • Open, honest with a positive outlook.


  • Knowledge of the bus industry
  • Public speaking and speaking to large groups

General Safety Responsibilities:

To act in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation as well as any clients and visitors.

Ensure that you and any guests to any company premises understand emergency and evacuation arrangements.

Ensure your working environment is maintained in a safe and tidy condition.  To act proactively in identifying and any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels.

Ensure adherence to all relevant company and Go-Ahead group company policies and procedures.


This job description is a guide only. Any omission from this job description does not in any way imply that it is not part of the required duties. Employees are expected to comply with the instructions of any Company Official.


To apply for the above role, please send a copy of your CV and a cover letter to careers@goaheadireland.ie, with the position in the subject line by 20th August 2022.