Lost Property

Opening Hours for lost property collection:

  • Monday and Thursday 14:00 -16:00 on appointments only;
  • Closed on Saturdays, Sundays and Public Holidays

Losing something can be distressing and inconvenient and we appreciate the disruptive impact this can have on your day. We will always try and assist customers in reuniting them with items of lost property as quickly as possible.

All items of lost property are held by Go-Ahead Ireland between our two depots. All items found on Dublin city services will be held at Ballymount Road Lower, Dublin 12, D12 X201, whilst Dublin Commuter services (120, 125, 126, 130) will be held at Unit J1A Birch Drive, Naas Enterprise Park, W91 RD97. For enquiries relating to any item of lost property and before coming to collect Lost Property you should call the Customer Care team on 1850 80 40 71, between our opening hours which are: 07:00 – 19:00 from Monday to Friday and 08:00 – 18:00 on Saturdays, Sundays and Public Holidays.

Collection arrangements should be organised with the Customer Care team in advance of collection, and are only available to be collected Monday - Friday 9am - 5pm, and is closed on Saturdays, Sundays and Public Holidays. On collection you will have to prove you are the rightful owner of the item of lost property through the following procedures:

  • Provide proof of ownership and/or a description of the lost property and its contents;
  • Provide personal identification details to the Customer Care team member, when appropriate;
  • Acknowledge receipt of the property by signing and dating the Company’s Lost Property Collection Log.

Please note, that all perishable items, will be not be kept for more than 24 hours. Any unclaimed items of low value will be retained for one month and thereafter provided to a charity, if appropriate, or disposed of. Any unclaimed items of higher value, including cash, will be retained for one year and thereafter provided to a nominated charity. This charity will be reviewed annually by the Company.