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Lost Property

Losing something can be distressing and inconvenient and we appreciate the disruptive impact this can have on your day. We will always try and assist customers in reuniting them with items of lost property as quickly as possible.

All items of lost property are held by Go-Ahead Ireland at our depot at Ballymount Road Lower, Dublin 12, D12 X201. For collection of, or enquiries relating to any item of lost property you should call the Customer Care team on 1850 80 40 71, between our opening hours which are: 07:00 – 19:00 from Monday to Friday and 08:00 – 18:00 on Saturdays, Sundays and Public Holidays.

Collection arrangements should be organised with the Customer Care team in advance of collection. Please note that items can only be collected between Monday - Friday 09:00 - 17:00 and can not be collected on bank holidays. On collection you will have to prove you are the rightful owner of the item of lost property through the following procedures:

  • Provide proof of ownership and/or a description of the lost property and its contents;
  • Provide personal identification details to the Customer Care team member, when appropriate;
  • Acknowledge receipt of the property by signing and dating the Company’s Lost Property Collection Log.

Please note, that all perishable items, will be not be kept for more than 24 hours. Any unclaimed items of low value will be retained for one month and thereafter provided to a charity, if appropriate, or disposed of. Any unclaimed items of higher value, including cash, will be retained for one year and thereafter provided to a nominated charity. This charity will be reviewed annually by the Company.

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