Go-Ahead Ireland Celebrates Customer Satisfaction in 2024 NTA Survey

Go-Ahead Ireland is delighted to note the very positive results from the recently published National Transport Authority (NTA) Customer Satisfaction Survey for 2024. The survey covers a wide range of areas within public transport across the entire NTA network and reflects Go-Ahead Ireland’s continuous growth and improvements in several key areas, including overall satisfaction, reliability, cleanliness, and safety.

Key Highlights:

• Overall Satisfaction: Go-Ahead Ireland achieved the highest customer satisfaction within the capital at 82%, marking a 12% improvement from last year, the highest year-on-year improvement among all public transport operators. Dublin Commuter services also saw a 5% year-on-year improvement, reaching an impressive 90% customer satisfaction for 2024.
• Reliability: Customers have expressed significant increases in their perception of our reliability, with a 9% increase in satisfaction for ODMA services. Dublin Commuter services also saw an 8% improvement in customer satisfaction, the highest outside of Dublin.
• Cleanliness: Go-Ahead Ireland received the highest score for bus cleanliness within Dublin at 78% satisfaction. Dublin Commuter services achieved one of the highest cleanliness scores across all modes of transport with 90%.
• Safety (On-Board): Go-Ahead Ireland achieved a 95% satisfaction rate for ODMA, the highest for bus services within Dublin. Dublin Commuter services reached an impressive 99% satisfaction rate for safety on board.

Dervla McKay, Managing Director of Go-Ahead Ireland, said: “I would like to extend my gratitude to everyone in the Go-Ahead Ireland business for their efforts in achieving these excellent results. This survey confirms that our customers continue to view us as a safe, consistent, and reliable operator. While we faced challenges at the beginning of 2025, we are working to exceed our targets again this year. These results reflect our unwavering dedication and commitment to serving the communities of the Greater Dublin Area.”

To view the full report, please visit here.